The biggest wearable tech launch of the year starts delivering – to those keen enough to have put in their pre-orders already – from tomorrow. One brand that will be hoping for some fashion lovers among those lucky few owners is ASOS, who this week announced more details of their app release on the watch.
As the release and accompanying video revealed, the app’s focus is to deliver a personalised experience for dedicated ASOS shoppers: recommending personalised products according to your habits, or letting you know when an item comes back in stock. It will also use Apple’s ‘Handoff’ feature to allow customers to save an item in their basket on the watch, then easily jump to a mobile or desktop device later on.
The move is the latest of ASOS’ investments in technology that the e-tailer hopes will keep it ahead of the curve. In recent times, the online marketplace has been accused of falling behind when it comes to their technology and logistics – other retailers have caught up when it comes to seamless, high-speed delivery worldwide. But they have continually re-assessed their strategy, and the play for the Apple Watch has arrived at the tail-end of a year of the ASOS Ventures programme. ASOS Ventures is the retailer’s start-up programme, designed to help find the best technology to solve their existing business problems – such as the amount of returns it receives.
Daniel Bobroff, ASOS’ Investment Director, will be moderating a dedicated panel discussion on the subject of out-of-the-box thinking in retail at the Decoded Fashion London Summit. Taking place on 21 May, the conversation will cover everything from the use of big data insights to evolve your brand, to the development of more personalised online services such as that provided by the ASOS Apple Watch app. Investing in the right technology is Bobroff’s forte – find out what’s coming up next for the e-tailer on the 21st.
Reported by Claire Healy
Image source: www.rebeccaminkoff.com
In the race to synthesise fashion retail and technology, the consumer can get forgotten in the fray. Retailers’ investment in technology can often feel gimmicky, whether you’re browsing the racks or clicking through a targeted advertisement. In one of Molly Young’s Critical Shopper columns for the New York Times, she visits Rebecca Minkoff’s SoHo store, with its vending machine wall interface – describing the chaos that could ensue when ordering a coffee. Brands should push the boundaries when it comes to implementing technologies, but they need to address consumer needs in a useful way. In this respect, Minkoff’s adjustable dressing room lights are what will bring shoppers back.
At our London Summit, you will find a panel on this very topic – how to achieve tech in retail that goes beyond the gimmicky, and actually addresses the consumer’s needs. In today’s fast-paced retail world, being able to pick the right technology for your brand is key to delivering amazing, and long-lasting, ROI. This can mean taking a gamble on technologies that are somewhat under the radar – after all, who would have predicted the rise of in person Click & Collect as a result of online shopping? It’s just one trend that asserts the importance of Bricks & Mortar that works in tandem with digital spaces. Our panel will address all this, as well as highlight a newer technologies that is likely to make waves in an increasing number of retail stores soon: beacons technology.
On hand to discuss these emerging technologies in the retail space will be four experts who have taken interesting approaches to how they’ve incorporated technology into their omnichannel strategy. From the traditional high street-turned-digital players, we will hear from River Island’s Doug Gardner and John Lewis’s John Vary. Harvey Nichols’ multi-Channel Director Sandrine Deveaux will also be revealing how she applied her tech background to turn a London-based department store steeped in tradition into a leading online fashion destination.
Catch the panel discussion on 20 May to discover how our experts believe fashion can get a grip on technology while keeping the consumer a priority – no gimmicks allowed.
Book your ticket for the London Summit here www.london.decodedfashion.com
Reported by Claire Healy
Trading on social media to attract millennial consumers, British footwear brand Clarks is tapping popular instant messaging service WhatsApp for a multimedia campaign celebrating the 65th anniversary of its iconic desert boot.
Dubbed ‘From Rats to Rudeboys’, the campaign launches on April 13. Messages containing images, videos and playlists will be sent directly to WhatsApp users who have opted in to the initiative, having been prompted by teaser films currently being posted on Clarks’ social media platforms, including Instagram and Twitter. To gain access to the material, users simply add an 11-digit number to their in-app contacts list. On sign-up, they will also be sent an additional video introducing late British designer and founder of the Clarks desert boot, Nathan Clark.
The main focus of the material is to explain the brand’s affiliation with key cultural, music and style movements of the past 65 years, such as the birth of dancehall music in Jamaica in the 70s, and the 60s UK mod scene (see also Fred Perry Store Harnesses Heritage and Music Meets Retail). However, there will also be content from three contemporary creatives: British reggae historian and former mod Steve Barrow (known for wearing sharp tweed suits with his desert boots), French photographer Bruno Barbey (whose photos of riots in Paris in 1968 show students wearing Clarks shoes), and Jah Stitch, Jamaican musician and member of 70s Kingston gang, The Spanglers.
As part of a wider mission to elevate consumer perception of the brand, in June 2015, Clarks will also unveil an interactive digital piece at London’s Victoria & Albert Museum, dubbed Clarks Unboxed. It forms part of the museum’s summer exhibition, Shoes: Pleasure & Pain, which examines the cultural significance of shoes.
Guest post Stylus.com &
When it comes to global luxury groups, it can be hard to see past the endless sparring between the industry’s biggest players, KERING and LVMH. But with the burst of digital making its presence felt from East to West, the current marketplace is more open than you might think. Today, a number of newer groups are vying for attention – and, with some big acquisitions and unique strategy under their belts, 2015 could be the year you hear less from KERING and LVMH and more from some of the following names.
First Heritage Brands Limited Paris
Headed up by Jean-Marc Loubier, First Heritage Brands is the investment arm of the Fung group which oversees shoemaker Robert Clergerie and luxury leather brand Delvaux. The aim, for the Hong Kong based Fung Group, was to invest in established European luxury houses in need of a boost – and, in tandem, to develop their international potential back home in China. First Heritage was behind the recently relaunched Sonia Rykiel, with its new artistic director and fresh look.
Cheil Industries Fashion Division Seoul
Seoul-based Cheil Industries might have a domestic focus, but that’s no reason to underestimate this leading investor. At the helm is Lee Seo-Hyun, the daughter of Samsung’s chairman and powerful, Parsons school-educated businesswoman in her own right. South Korean brands to watch under the Cheil umbrella include Juun J, Beanpole and 8 Seconds, while the recently acquired Italian crocodile handbag house Colombo Via Della Spiga demonstrates the group’s international ambitions.
Famous for its portfolio of iconic British luxury brands, Labelux was integrated into the JAB Holding Company in July 2014. Originally founded in 2007, the progressive group boasts well-known lifestyle brands rooted in leather goods and accessories – think Jimmy Choo, Bally, Belstaff and Zagliani.
Come May, Labelux Group Multichannel Director Harriet Williams and Bally’s Global eCommerce Director, Kirsty Garrish will be speaking at our London Summit about omnichannel strategy – to find out how seamlessly blur digital and retail, catch their talk on the 20th.
Do you shop at Zalando? The retailer sells branded shoes and clothing to 15 European countries, and is the continent’s largest online fashion retailer. After a well-documented struggle last year, the online powerhouse is back on top: just last month, it reported its first full-year profit, leading to a sale of 17.9 million shares that are now trading 13 percent higher than their listing price. The share sale will increase liquidity in the stock, and boost chances for the Berlin-based retailer to join Germany’s MDAX index. But what’s next for Amazon Fashion’s European cousin?
It might be hard to believe now that Zalando sells 1500 brands to more than 13.5 million customers, but it was born as a start-up selling flip-flops. As the company grew bigger, comparisons have been consistently made with Asos. However, While both are Europe-based and sell other brands, the similarities probably end there – Zalando’s done everything bigger, including having twice as many customers, nearly twice as many brands and nearly three times as many products. But is bigger always necessarily better?
Zalando went public in October 2014 last year, joining other fashion retailers in making the move to the stock exchange in recent times (see: Boohoo, and soon, after merging with Yoox, Net-a-Porter). So what is it about Zalando that means it has come to turn a profit? Other than offering a huge range of products for a portion of online shoppers who want a one-stop shop for everything, the retailer also has an extremely highly rated shopping app in their roster (an unusual feat, even in today’s online-first retail world). Promising to make the experience of buying fashion even easier, the app includes neat features like street style photo inspiration, a barcode scanner to compare prices with items on high street, and an in-app parcel tracker.
To hear more from Zalando, be sure to attend our London Summit – on May 21, the retailer’s Head of Mobile Apps Christian Drehkopf will be in conversation with Jemima Kiss (The Guardian) and Daniel Murray (Grabble) to discuss how mobile strategy could be fashion’s big gamechanger.
Reported by Claire Healy
Two major trends stood out at this year’s South by Southwest, Engagement and Relevance and here’s the lowdown on how they will impact brands in 2015.
1 – Engagement, the new storytelling
More than ever, fashion at SXSW is in search of meaning. Style and lifestyle no longer suffice. Brands arise that operate from the belief that fashion is more than representation. The increasingly dominant generation of millennials does not only consist of customers, but also brings forward designers and marketeers, and they are developing a new breed of brands.
The same language
These new brands are associated with concepts such as sustainability, self-expression and mindfulness. Entirely in accordance with the worldview of millennials this is a natural belief that goes without saying. This engagement doesn’t need to be emphasised all the time.
Look at the luxury brand Maiyet, Founder and creative director Kristy Caylor seemingly effortlessly combines a distinct style with traditional elements, sustainable sourcing and collaboration with craftsmanship from countries like India, Indonesia and Kenya. “Buying a two thousand dollar handbag is always about self indulgence.” she says. “We don’t have to wave a flag on sustainability. Millennials are getting it.”
The previous generation, Generation X, thinks in extremes and sees no credible middle ground between charity or sustainability on the one hand and commerciality on the other. The millennial is much more agile and expects brands to be very commercial and intrinsically socially engaged at the same time.
Less for more
In the wider market this movement of awareness is also visible. In the middle and high fashion segments in the US, a slight decrease in the sales numbers is being reported (1% was mentioned), but people actually spent more (reportedly 5%). Established luxury brands play into this by creating more understated designs and marketing. They are forced to go back to their roots of craftsmanship and eye for detail, conveying their real value much better. Think back to the decision of Louis Vuitton to largely ban the famous monogram from their products.
From the heart
Even mainstream brands are slowly moving along, take high street favourite H&M’s 7 commitments (such as care for fashion conscious customers and selecting and rewarding responsible partners) begin to be credible and contribute to the already strong reasons to buying at H&M.
To be clear, we’re not talking about an assumed identity. This conviction comes from within. As the next example, take Cuyana [http://www.cuyana.com/], a young brand from San Francisco. Founder Karla Gallardo explains that their motto is ‘Fewer, better items’ and that they recently started the ‘Lean closet movement’. Customers who choose ‘lean shipping’ at checkout receive a reusable bag that they can fill up with items that they don’t wear so much anymore. The items are sent to non-profit partners who make sure that the garments are delivered to people who really need them. The philosophy of Cuyana is about awareness and promotes, as they call it, intentional buying.
2 Creating relevance: right place, right time, the right message
Consumers in 2015 aren’t either click or brick. They’re all over the place. They wake up with their smartphone (60% of Americans pick up their phone literally as the first thing they do every day) and they go to bed with it. From their laptop, they ‘like’ one of your posts on Facebook, to their afternoon of shopping in town before crashing on their couch in the evening with their tablet (30%). And when they’re in your bricks & mortar store they order your products using their phone (over 10%!). Because: why would you go stand in a long line at the checkout if you can order online immediately?
The word loyalty is hardly known by consumers these days. Confidence boosts the urge to discover and everything is just a click away. Google provides extreme transparency that even the luxury brands have to cope with. Customers want to buy quickly, easily and where and when it suits them.
How do you deal with that as a brand? How do you attract attention? A frequently heard solution at SXSW is personalisation: providing targeted content in the right place at the right time. Relevance, panelists say, is the only way to stand out for your busy customers.
Who, what, where
Big Data – knowing what your customers do, where they are, what they want – was a hot topic during SXSW this year. Big names such as ASOS, Topshop, Birchbox, Lincoln, etc. use the term. But it’s not entirely clear what brands are just flirting with the concept, and who is seriously doing good business with it.
But knowing what customers do, where they are, what they want is just the start.
The brands that stand out, offer more than this, using inspirational content to reach customers on a personal level and provide an experience (check out the launch of Lincoln in China).
2015 will see the death of the segregated channels. A sale is a sale. Everyone in your organization has to contribute to it, no matter where and how that sale is made. In 2020, 80 percent of the world’s population will own a smartphone that is always online. New marketing will be commonplace: Big Data will have become BD, Internet of Things will be known as IOT. We’ll go from ‘bricks and mortar’ to ‘bricks and mobile’. Offline retail? That will cease to exist.
Guestpost by Louise Roose and Pieter Jongerius, Fabrique
In a year that’s seen e-commerce upstarts like V-Files bring young designers to the forefront, and Farfetch become a rare fashion retail ‘unicorn’ after being valued at $1 billion, commentators have been waiting for a shake up amongst the industry’s biggest players. That shake-up came last Tuesday, when Richemont SA confirmed it will merge Net-a-Porter with Italian rival Yoox SpA. As the fashion world and consumers alike react to the news, we’ve got the lowdown on what to expect next.
The historic deal will create the Yoox Net-a-Porter Group, trading on the Italian Stock Exchange – at the hotseat, it brings together former rivals in the companies’ respective founders, Federico Marchetti and Natalie Massenet. As Johann Rupert, Chairman of Richemont, stated this week, joining forces will safeguard the industry in times when established models are being increasingly disrupted. “It is with this in mind that we believe it is important to increase leadership and size to protect the uniqueness of the luxury industry,” he said. In numbers, the new powerhouse will create a business with combined net revenues in 2014 of £950m, with some 24 million visitors to its sites every month.
Apart from going over the somewhat intimidating numbers that will result from the deal, fashion commentators have been optimistic about what it means for the industry. While its tempting to see it as a damaging monolith, as Suzy Menkes writes in Vogue, the deal could do a lot to help smaller designers through the involvement of Federico Marchetti’s other site, The Corner. For her, the deal ‘will arguably do more to help small fashion talents than any bricks-and-mortar store alone could possibly imagine.’ But, as Thao Hua writes in the Wall Street Journal, the deal’s success will rely on the two companies overcoming their apparent differences – reminding readers that the two business ‘cater to different crowds.’
The plan after the transaction is for Yoox Net-a-Porter to raise a capital increase of as much as 200 million euros ($216 million), in order to propel expansion and gain new shareholders. The deal will go into effect in September.
All eyes will be on Natalie Massenet, the former Tatler journalist turned one-woman fashion powerhouse, as to how she approaches the new challenge of a merger from this September. All that’s certain is that the deal will create more than just a fashion mega-business – the combination of the ground breaking technological architecture behind each company will be as game changing as the clothes.
For more from Net-a-Porter as it enters a new era, catch Sarah Watson (VP Social Commerce) and Alexandra Hoffnung (Creative Director, Social Commerce) at our London Summit. The pair, who have worked closely with Natalie Massenet to change the rulebook of luxury fashion online, will be providing insight into R&D and entrepreneurialism in their talk, ‘Evolving ecommerce for the social generation.’
Reported by Claire Healy
The battle of the live-streaming apps has begun: joining residing champ Meerkat in the ring is Twitter’s new Periscope app, which launched last Thursday. And, though the current battle has the big news organisations all a-flutter, the war is going to be one to win the hearts (and phones) of the fashion world.
At first glance, both apps are largely similar: live-streaming video apps, which link to the user’s Twitter account to broadcast and watch video around the world. They also both allow streamers to comment on the broadcast, view how many other people are watching at the same time and indicate their approval with a like (Meerkat) or a <3 (Periscope). With such features clearly emulating the fashion show format – event, audience, and an invitation to admire – its easy to see how the services could be utilised come next fashion week.
In the age of social media, fashion weeks have been no stranger to the concept of the live-stream. Viewing the runway in real time has been made easy through the live-streaming feeds operated by brands themselves. The new live-streaming apps on the block could revolutionise this model, however, bringing greater personalisation into the viewer’s experience – why would you watch a stream from the brand itself, when your favourite blogger is FROW and you can see exactly what they’re seeing (not just the clothes, for instance, but the shoes that other audience members are wearing)? It could also provide a helping hand to smaller up-and-coming labels that don’t yet have the funds to produce slick live-streams themselves.
So which of the apps will take the lead next fashion month? Periscope is now Twitter’s one and only, having been purchased by the microblogging site in January for a mere $100 million. And, though its early days for the young app, word on the street is that the extra features are pegging it ahead of its (albeit cuter) rival. In fact, for co-founder Keyvon Beykpour, Periscope isn’t about live-streaming at all – with greater customisation, a sleeker look and less lag time, it’s a “teleportation product.” Aiming to get past Silicon Valley jargon, Twitter’s own Head of Planning David Wilding will be on hand at our London Summit, where he will be answering any questions that fashion brands might have on the potential of live-streaming apps for the shows of the future.
Reported by Claire Healy
When you go to Eva Chen’s Instagram, you receive the usual riot of colour-coordinated #shoesies, brunches and CTAs to buy carefully arranged products that you’d expect from your favourite fashion bloggers. Except Eva Chen’s actually an editor-in-chief – heading up Lucky magazine for two years this June, the stylish editor and prolific social media poster has taken the magazine into a new era. The key shift, for many, is the introduction of Lucky Shops – the e-commerce platform that now forms part of the Lucky Group alongside the magazine. When the announcement was made last Autumn to spin off from Conde Nast and join forces with BeachMint for a heavy focus on e-commerce, trendwatchers were worried. With other traditional media companies having tried and failed at e-commerce, where does the marriage of commerce and publishing stand in 2015?
While independent magazine publishing ostensibly booms, those traditionally at the top find it hard to compete in the global market. Just last week, Nylon Media Inc. announced that it was shutting down the U.S. print edition of its men’s magazine, Nylon Guys. According to statistics from MediaFinder, 190 new magazines launched in the US and Canada in 2014, but magazine closures were also on the up – 43 more magazines closed this year than last, bringing the total to 99.
One answer to the fashion magazine industry’s woes that’s been floated most often has been e-commerce. But not everyone has been as lucky as Eva Chen and her team’s social media-driven adventures in e-commerce – although, as it should be remembered, Lucky Shops is still in its early days. Condé Nast has been accused of reacting too slowly to the shifting landscape in their own industry, leaving them trailing behind. But their own e-commerce efforts will ramp up this year. Franck Zayan (formerly e-commerce director at Galeries Lafayette) is heading up a dedicated division at the media powerhouse, which is set to finally start selling products to its readers this year. Bridging commerce and content is something e-commerce companies have been doing for years – Net-a-Porter and ASOS, with their dedicated magazines, are of course primary examples – and it looks like the magazine industry’s biggest player is finally catching up.
Bolstered by the notion that consumers want their online commerce to be content-driven, the drive for e-commerce in publishing continues apace. Just this week, Condé Nast owned Glamour announced that it will begin some kind of e-commerce initiative this year – beginning first in the US and UK before branching out to all its international markets. It will be interesting to see whether consumers respond in the way that the editors at the top are hoping – which means, for Eva Chen and others, turning an Instagram like, or a turn of a magazine page, into an online purchase or two.
Written by: Claire Healy
French beauty retailer Sephora is gunning to become a forerunner in digital beauty retailing with the launch of an innovation lab and four new digital initiatives.
Billed as an incubation hub for the ideation, development and testing of new digital initiatives, the lab – based in a San Francisco warehouse – will also host a monthly internal Think Tank team, charged with grooming the next generation of Sephora digital leaders, and predicting the shopping landscape five years from now. Additionally, it will house ‘Idea Central’ – a programme that sources and delivers ideas from employees, regardless of rank or role.
To coincide with the launch, Sephora has also prepared a number of key digital initiatives:
- Devised in collaboration with New York-based, cross-platform beauty app Map My Beauty, Pocket Contour is a virtual make-up artist application for contouring. The app identifies face shapes and provides a personalised, step-by-step guide on how to create a contoured look. The tool can be accessed via Sephora’s website (on mobiles) or the app.
- In April 2015, it will launch its first augmented reality (AR) experience via its existing Sephora-to-Go mobile app for iPhones. Users will be able to unlock digital content – including interviews with beauty experts, product videos and product pages on Sephora.com – by hovering over the faces of nine beauty brand founders, including US-based Laura Mercier, which are featured in windows and in-store display cases.
- Bluetooth beacons are to be rolled out in Sephora stores across the US, delivering personalised alerts to the mobile devices of customers who have opted in to the service (see Sales-Boosting Beacons for more on how this works). When shoppers are either in or close to a branch, they can be notified when new demonstrations or activities are happening in-store, and receive birthday alerts or loyalty programme updates.
- Lastly, frequent shoppers can sign up for Flash, which grants two-day shipping on all online products ordered within the US. The service is free for Rouge Beauty Insider members (the top tier of Sephora’s three-tier loyalty rewards programme), or $10 per year for all non-members
Guest post Stylus.com by Alison Gough &