Selfridges

Decoded Fashion - Weekly Stories - Bright-New-Things
Image source: Selfridges

For the 2016 edition of its annual Bright New Things (BNT) talent showcase, British department store Selfridges has collaborated with London’s Centre for Sustainable Fashion to promote the most exciting new names in sustainable fashion.

Now in its eighth year, the brand offers mentorship to all nine participants, plus a £30k ($43k) bursary to just one winner, announced at the project finale at the end of February 2016. Their work is currently being showcased in hidden pop-ups throughout the store, as well as the main Oxford Street windows.

Notably, Selfridges has chosen not to group all of the designers in one space under the umbrella of sustainability. Dispersing them throughout the store instead allows consumers to discover them on their own merit, as they would any other brand. However, for those keen to track the initiative, a printed map at each pop-up spot directs visitors to the others, like a treasure hunt.

Beyond the BNT programme, 30 established sustainability-focused brands, such as Swedish denim brand Nudie Jeans, are also flagged up. The nine BNT designers are also reflected in a dedicated section on Selfridge’s e-commerce site, including a surreal fashion film by London-based fashion filmmaker Marie Schuller that reimagines the BNT products.

Selfridges’ topical, activist stance shrewdly caters to a growing consumer appetite for eco-ethical consumption. Indeed, 76% of UK adults alone now pay attention to the ethical/green credentials of products, including manufacturing and distribution processes, as well as the reputation of companies or brands (Mintel, 2015).

Guest post Stylus.com by Katie BaronStefanie Dorfer

Decoded Fashion - Weekly Stories - Apple Pay
Image source: Apple Pay

Since the phenomenon of online shopping gained traction, retail analysts have long been predicting the demise of traditional bricks-and-mortar stores. But while some retailers have buckled under the pressure placed upon them by their online competitors, others continue to thrive despite their old-school approach to selling. Some formerly online-only retailers have ripped up the rule book and opened bricks-and-mortar stores after becoming successful on the web; brands like Bonobos, Nasty Gal and Warby Parker have all successfully injected their online presence into a tangible, real world setting.

Given our current financial climate, a good price is paramount. Even in the exclusive domain of luxury fashion, the popularity of discount sites like Yoox and The Outnet proves that consumers are increasingly concerned by cost. If e-commerce has the monopoly on bargains, how can traditional fashion retailers ever compete? Some have decided the answer is to use clever in-store tech in order to enhance the customer experience and, of course, to drive sales. Since technology and fashion are still growing together and learning to play nicely with each other, some stores’ approach to tech is rather gimmicky. Others, however, have got it just right. Here are some innovations worth implementing.

Body scanning to get the bespoke look

Selfridges was the first major retailer to introduce body scanners to its stores back in 2011. Since then, the slightly gimmicky, clunky concept of body scanning to achieve perfectly fitted outfits has become more sophisticated and impressive. Before creating a bespoke suit for a client, French tailor Les Nouveaux Ateliers invites them into one of its stores for a quick body scan, thus eliminating the lengthier (and slightly less accurate) processes of having your measurements taken by hand or having to send in your own measurements.

Faster payments; easier shopping experiences

Accepting NFC payments like Apple Pay helps to bring physical stores into the 21st century as well as making for a more efficient shopping experience. The trend for NFC payment has been bubbling under the surface for a while, but the fact that Apple has now endorsed it with Apple Pay is a likely sign that mobile payments will soon become commonplace amongst all types of retailers. A year since its launch, Apple Pay is growingly successful in the US; the service only launched this July in the UK, but retailers like Marks & Spencer, Liberty of London and New Look are already on board.

Analytics go offline

One of the e-tailer’s greatest advantages is their ability to easily track their customer’s buying habits and target them with appropriate marketing material. This invaluable data is much more complicated to track in physical stores, but analytics tools also have the potential to shake up the traditional shopping landscape. Some retailers have already experimented with heat mapping to track customers’ movements throughout their stores – an invaluable insight into people’s shopping habits and to see which products garner the most attention on the shop floor – and there is much scope for this sort of technology to develop.

Beating e-tailers’ delivery times

Barneys is following in Net-a-Porter’s footsteps by launching a same-day delivery service, giving its moneyed clientele the option for almost-instant gratification in the form of designer goods. At present, New York-based customers need to visit Barneys’ online store in order to set up a delivery slot, but the same-day delivery concept also has the potential to add a string to the bow of bricks-and-mortar retailers. While many customers will try on an item in-store and then buy it if they like it, others will go home to take time to think. Instead of having to return to the store at a later date if they eventually decide to buy the garment, it would be better if the customer had the option to simply call the retailer, or visit their website, to get that must-have item delivered there and then.

While many customers will try on an item in-store and then buy it if they like it, others will go home to take time to think. Instead of having to return to the store at a later date if they eventually decide to buy the garment, it would be better if the customer had the option to simply call the retailer, or visit their website, to get that must-have item delivered there and then.

Want to know more about how retailers are reimagining the possibilities of retail using tech? Join us next week at the Decoded Fashion New York Summit. Find out more here.

Reported by Grace Howard

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Decoded Fashion - Fashion Tech Daily -  Apple x Selfridges
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“Selfridges is to invest £40m over the next five years to “futureproof” its multichannel business. This represents the biggest single investment in Selfridges.com in the four years since it first launched.”

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Decoded Fashion - Fashion Tech Daily - Selfridges
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“Cartier is set to offer its first click-and-collect service in the U.K. this week at Selfridges. The service, which goes live Tuesday, allows shoppers to browse, reserve and pay for their Cartier jewelry on Selfridges.com, and pick it up in-store. Cartier is the first and only brand in the Selfridges Wonder Room to offer click-and-collect, and will have a one-month exclusive on the service.”

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Decoded Fashion - Fashion Tech Daily - Selfridges Cartier
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“Selfridges has been named the best department in the world, beating Macy’s, John Lewis and Harrods to the title.
This is the third time the Oxford street store (which also has branches in Manchester and Birmingham) has been awarded the accolade – a feat achieved by no other store.”

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Decoded Fashion - Fashion Tech Daily - Selfridges